F.A.Qs

  1. How to get discount for my order and how to use them?

    How to get discount?

    1.We have sales from time to time, just check our website : www.wigencounters.com to get discount.

    2.For new registered users,we provide discount for you.

    3.For each wigencounters’ social media platform, we offer discount for customers, focus on our YouTube,FaceBook,Instagram etc for more discounts.

    4.Send us your review pictures, you will also get a coupon for doing that.

    How to use them?

    Just fill in your discount code on shipping cart page before you make the payment, then click the APPLY COUPON button.

    For every coupon, it can not be accumulated with other coupons, one coupon at a time. Be sure to use coupons within its time frame, or it will be expired.

  2. What payment methods do you offer?
    Here we have three methods for payment : PayPal,Western Union,Bank Transfer. For Western Union and Band Transfer customers,you need to contact us first to get the payment details to ensure everything is correct.
  3. How to pay for my order?

    First, choose the unit you like and choose the correct hair specifications you want in the drop down box. Leave a message in the special comment box if you have any special request about your order. After doing this just go ahead ADD TO CART. 

    Secondly, if you have any coupon for your order, do not forget to use it. Then PROCEED TO CHECK OUT. 

    Then, you need to fill in all your shipping info ,any request about shipping, you can also leave us message in the comment box. 

    Finally, it will link you to your paypal account, so you can finish this payment. For any other payment question, please contact us by csr@wigencounters.com.

  4. Order cancellation & change policy
    Orders can be freely canceled or changed before shipping out. So if you have any special request, please let us know after you made the order within 24-48 hours.
  5. Repair policy

    1.Contact our customer service first to let us make sure whether it can be repaired.

    2.After the repair request has been authorized, ship the wigs to the address we gave you. You should offered us the receipt or the tracking No. of the package at the same time.

    3.Please include the message of your repair requirements in the package.

    TIPS
    1.The free repair policy applies to ONLY full lace wigs.

    2.It's one time right.

    3.It's valid within THREE months since your unit is delivered.

    4.The repair time is 30-36 business days.

    5.You are also responsible for the return shipping charge which is about $10 for U.S. customers.

    6.The repairing services is worth $40-$100.

    7.We have the right to refuse to sign for the package if you send it back without our permission. All losses caused by it shall be borne by you.

  6. Return policy

    1.Please make sure the WIG is INTACT and the LACE has NOT been cut first, and offer the pictures to let us confirm. No return for wig or lace cut units!

    2.Please request a return application within 48 hours since you sign for your goods. No return for applications after 48 hours.

    3.After the return request has been authorized, ship the wigs back to the address we gave you. You should offered us the receipt or the tracking No. of the return at the same time.

    TIPS
    1.$20 shipping fee for your order we ship to you at the beginning will be deducted from your payment.

    2.You are responsible for the return shipping charge which is about $10 for U.S. customers.

    3.Please allow 5-7 business days to process your refund since the unit is delivered.

    4.No return for hair extension products.

    5.We have the right to refuse to sign for the package if you send it back without our permission. All losses caused by it shall be borne by you.

  7. Exchange policy

    1.Please make sure the WIG is INTACT and the LACE has NOT been cut first, and offer the pictures to let us confirm. No exchange for wig or lace cut units!

    2.Please request the exchange application within 48 hours since you sign for your goods. No exchange for applications after 48 hours.

    3.After the exchange request has been authorized, ship the wigs back to the address we gave you. You should offered us the receipt or the tracking No. of the return at the same time.

    TIPS
    1.You are responsible for the return shipping charge which is about $10 for U.S. customers.

    2.Please allow 5-7 business days to process your exchange since the unit is delivered.

    3.Any excess payment shall be refunded and deficiency shall be repaid for exchanged units.

    4.15% restocking fee will be applied to the second-time exchange process.

    5.No exchange for hair extensions products.

    6.We have the right to refuse to sign for the package if you send it back without our permission. All losses caused by it shall be borne by you.

  8. How should i track my order when its shipped out ?
    Once your order has been shipped out, we will inform you of this, and tracking number will be sent to you in the mail as well, so you can check your delivery status.
  9. Do you offer overnight delivery?
    No, sorry to let you know that we do not carry overnight delivery. Since it’s international shipping, the soonest shipping time would take 2-3 days.
  10. What shipping methods you use?

    We usually use FeDex,DHL,TNT for delivery, if you have any special request about shipping, please contact us by csr@wigencounters.com.

  11. Do you deilver to APO/FPO or P.O.Box address ?

    Sorry to let you know that we do not deliver to APO/FPO or P.O.Box address . We prefer physical address which is more safe and convenient for customers .

  12. Is it real free shipping ?

    Yes, all units in wigencounters are free shipping worldwide ,but we are not responsible for the Custom Duties during delivery .

  13. Can i change my shipping address after i made the order ?

    Yes ,of course you can change your shipping address ,but you need to tell us within 24-48 hours ,before it’s been shipped out .Or the wig will be shipped to your original shipping address you gave us .

  14. How long should i get my wig after i placed the order ?

    It takes 3-5 working days for processing your order once you made the payment ,delivery also takes 2-3 working days .So you can receive your wig within 5-8 working days .All units at wigencounters are stock wigs ,customers don’t have to wait for months for their baby wig .

  15. Privacy policy

    This privacy policy discloses the privacy practices for WigEncounters. This privacy policy applies solely to information collected by this web site.

    Information Collection, Use, and Sharing
    We are the sole owners of the information collected on this site. We only have access to/collect information (such as name; address; phone number; e-mail address; credit card number; gender; language preference; and merchandise category preferences) that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
    We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
    Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

    Security
    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
    Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

    Changes to our policy
    If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2013.

    Online Policy Only
    This online privacy policy applies only to information collected through our website and not to information collected offline.

    Your consent
    By using our site, you consent to our privacy policy.

    The celebrities named or featured on wigencounters.com 
     have not endorsed recommended or approved the items offered on the site . 

    The celebrities named or featured on wigencounters.com

    have not endorsed recommended or approved the items offered on the site .